Terms of Sale

The Millyblu Brand is a project ready to satisfy your every desire. In this regard, we have outlined the General Conditions of Sale , useful for guaranteeing and improving a clear and safe service.


1. Website

1.1 The millyblu.com/it site is owned by Milena Sperabene , based in Rome, Via Aurelia 772 - 00165 Rome, Italy, who is also the owner of the site's domain name.

1.2 The products purchased on the Site are created, produced and sold by Millyblu , registered in the Company Register of Rome - Italy, with the Economic and Administrative Repertoire number 1298044, VAT number: 10105221005.

1.3 You can request any information and/or send communications and/or submit complaints regarding sales, purchase orders, products, payments and shipments, by contacting Millyblu customer service, accessing the "Customer Service - Contacts" section of the site, email : official@millyblu.com

2. Scope of application

2.1 The following "General Conditions of Sale" regulate the offer and sale of products on the site and may be modified at any time without notice.

2.2 Any changes and/or new conditions will be in force from the moment of their publication in the "Conditions" section of the site, for this reason you are invited to regularly access the site to check the publication of the most updated "General Conditions of Sale" .

2.3 The applicable "General Conditions of Sale" are those in force on the date of sending the purchase order.

2.4 These "General Conditions of Sale" do not regulate the sale of products and/or the provision of services by parties other than Millyblu who are present on the site via links, banners or other hyperlinks and before carrying out commercial transactions.

  • 2.4.1 It is necessary to check their conditions of sale with these subjects; Millyblu is not responsible for the provision of services and/or the sale of products by such subjects.
  • 2.4.2 Millyblu does not carry out any control and/or monitoring on the websites that can be consulted via these links, therefore it is not responsible for the contents of such sites nor for any errors and/or omissions and/or violations of the law by them.

3. Access and Registration on the Site

3.1 To purchase Millyblu products it is necessary to register on the site, creating an account, and accept these "General Conditions of Sale" by selecting the appropriate box on the registration form.

3.2 Failure to accept the "General Conditions of Sale" will make it impossible to register on the site and make purchases.

3.3 Registration on the site is free and to register you must complete the registration form by entering your name, surname, e-mail address, a password and the positive outcome of the procedure will be confirmed by e-mail.

3.4 The registration credentials must be used exclusively by you and cannot be transferred to third parties; furthermore, you must undertake to keep them secret and ensure that no one can access them and you must inform Millyblu without delay in case of suspected improper use and/or disclosure of the same.

3.5 You guarantee that the personal information provided during the registration procedure on the site is complete and truthful and agree to hold Millyblu harmless from any compensation obligation and/or sanction deriving from and/or in any way connected to your violation of the registration rules to the site.

3.6 Sales carried out on the site can also be timed sales and have as their subject a limited number of available products. You will be notified of their opening and their temporal validity by email or pages and advertising posts on the various Facebook, Instagram and Amazon platforms.

4. Online stipulation of the sales contract

4.1 In compliance with Legislative Decree 9 April 2003, n. 70 containing provisions on electronic commerce, Millyblu informs you of the following.

  • 4.1.1 To stipulate the purchase contract for one or more products on the site, you will have to complete an order form in electronic format and send it to Millyblu , electronically, following the instructions that will appear from time to time on the site and which will accompany the different stages of the purchase.
  • 4.1.2 Before proceeding with the transmission of the order form, you will be able to identify and correct any data entry errors by following the instructions indicated from time to time on the site and which will accompany the different phases of the purchase.
  • 4.1.3 Once you have registered the order form and received confirmation of the authorization to pay the total amount due, Millyblu will send you, via e-mail to the indicated e-mail address, the order confirmation and the receipt of payment, containing:

  • information relating to the characteristics of the product purchased;
  • detailed indication of the price;
  • the indication of the means of payment used,
  • the indication of shipping costs and any additional shipping or other costs.
  • 4.1.3 We recommend that you keep the email received as proof of purchase;
  • 4.1.4 The contract is confirmed and concluded when Millyblu registers the order form, after verifying the correctness of the data relating to the order and payment, informing you.
  • 4.1.5 Millyblu productions are limited therefore there may be a mix-up regarding the availability of orders. Millyblu reserves the right to inform you of the availability in stock of any other products, colors or sizes available. If you are not satisfied you will be refunded within 15 days by bank transfer, Pay Pal or credit to the same payment card based on the agreements made.
  • 4.1.7 The order form will be archived in the Millyblu database for the time necessary to process the order and, in any case, within the terms of the law.
  • 4.1.8 To access your order form you can consult the "Profile - My orders" section of the site, where you will find the list of all orders placed.

5. Validity of offers and prices

5.1 The offers published, sometimes, on the site may have a limited duration and their validity date will be communicated to you via e-mail with the notice of the start of the sale, or on social platforms through advertising campaigns, posts or stories.

5.2 All prices of products on sale on the site are expressed in Euros (€) and are inclusive of Value Added Tax ("VAT").

5.3 Shipping costs and any other additional costs, including VAT and expressed in Euros (€), if at your expense, will be expressly and separately indicated in the order form before you proceed with the transmission of the same as well as on the e-mail order confirmation email.

5.4 The price of the products may be changed without notice, it being understood that the price charged will be that published on the product sheet at the time the order is sent.

5.5 The products will remain the property of Millyblu until the purchase price, shipping costs and any other additional costs have been paid.

5.6 Millyblu , being an Italian stylistic line that sells online both to individual consumers and to retailers, can grant the latter adequate wholesale prices based on request. Please contact us via email.

5.7 The retailer must acknowledge that the online sales price made by Millyblu could be different from the purchase offered in stores because it is online and promotional or in any case meaning to add any shipping costs, management of possible returns and the inability of the buyer to try the fit of the garment and be able to truly appreciate it. This service is instead offered by the retailer and must obviously have a value added to the final product at the discretion of the retailer.

6. Purchase orders and product availability

6.1 Millyblu will process the purchase order only after receiving confirmation of the authorization to pay the total amount due, consisting of the purchase price, shipping costs and any other additional costs, as indicated in the purchase form. order.

6.2 Millyblu reserves the right to refuse orders from customers who do not provide sufficient guarantees of solvency or with whom there are pending disputes.

6.3 The products offered on the site are limited in number.

  • 6.3.1 It may therefore happen, also due to the possibility that multiple users purchase the same product at the same time, that the ordered product is no longer available following the transmission of the purchase order.
  • 6.3.2 In case of unavailability of the ordered product, you will be promptly informed by email and the purchase order will be cancelled.
  • 6.3.3 If the payment has already been made Millyblu will refund the total amount paid by you, consisting of the purchase price, shipping costs and any other additional costs incurred, within 15 days, at starting from the day after sending the order.
  • 6.3.4 The refund amount will be communicated via e-mail and credited to the same payment method used by the user for the purchase.
  • 6.3.5 Any delays in crediting may depend on the banking institution, the type of credit card or the payment solution used. In any case, the value date of the credited amount will be the same as the debit.

7. Delivery of purchased products

7.1 The delivery times of each product will be specifically indicated during the purchase procedure and, in any case, before its completion. These times will also be indicated in the purchase order confirmation and in the "Profile - My orders" section of the site.

7.2 In case of failure to indicate a specific delivery term, it will take place, in any case, within 15 days starting from the day following the sending of the order.

7.3 The delivery of the purchased products may take place, at your choice, using alternative methods and, precisely, to the postal address specified by you in the order form.

7.4 Delivery to the address specified by the user in the order form

  • 7.4.1 The products ordered will be sent to the postal address specified by you in the order form. Upon delivery of the products to the courier, you will be sent a shipping confirmation email which will indicate the tracking number through which he will be able to check the status of the shipment in the "Profile - My orders" section of the site.
  • 7.4.2 Deliveries will be made by courier from Monday to Friday, during normal office hours, excluding national holidays. Delivery is considered completed when the product is made available to you at the delivery address specified in the order form. There is no delivery to the floor.
  • 7.4.3 In case of non-delivery due to the absence of the recipient at the address specified in the order form, the courier will leave a postcard to certify the delivery attempt (passage notice). The postcard will indicate the telephone number that you will need to contact to request that the courier make a second delivery attempt.

  • After two unsuccessful delivery attempts, the package will go "in storage" and any costs will be your responsibility.
  • As soon as the package goes "into storage", customer service will contact you in order to release the storage and ensure that the package is delivered to you as soon as possible.
  • If necessary, customer service will be able to agree with you on changing the delivery address.
  • In the event that the delivery attempt following the customer service contact also fails or in the event that you do not respond to the customer service contact attempt, the package will be sent back to Millyblu and you will be notified of this circumstance via e-mail.
  • You must acknowledge that, after 30 days from when the package is sent back to Millyblu , the contract will be considered terminated and the purchase order canceled pursuant to art. 1456 of the Italian civil code.
  • Once the contract has been terminated, Millyblu will refund the total amount paid by you, minus the costs of unsuccessful delivery of the product, storage and return of your goods.
  • The termination of the contract and the refund amount will be communicated to you via email.
  • The refund amount will be credited to the same means, or with the same payment solution, used by you for the purchase.

7.5 Common delivery provisions. Regardless of the delivery method chosen, the following provisions will apply:

  • 7.5.1 In the event that the purchased product is not delivered or is delivered late compared to the agreed delivery date, you can lodge a complaint via email official@millyblu.com .

7.6 Millyblu will examine the complaint and, if it appears that the non-delivery or delay in delivery is attributable to Millyblu and not to the shipper and is not due to fortuitous circumstances or force majeure, without prejudice to the possibility for you to make use of ordinary means of protection made available to you by law, Millyblu will refund the amount paid, consisting of the purchase price, shipping costs and any other additional costs, immediately and, in any case, within thirty (30) days from day on which you were notified of the outcome of the complaint.

7.7 It is up to you to check the condition of the product delivered to you. In the event that the package shows obvious signs of tampering or alteration, you will have to accept delivery with reservations and promptly notify us via e-mail. The application of the provisions of the articles remains unchanged. 8 (Right of Withdrawal) and 10 (Guarantees and non-conformity of products) reported in these "General Conditions of Sale".

8. Right of Withdrawal

8.1 If you have purchased products through the site you have the right to withdraw from the contract concluded with Millyblu without any penalty and without specifying the reason within 10 working days from the date of receipt of the goods.

8.2 To exercise the right of withdrawal, you will have to:

  • 8.2.1 Send the notice of withdrawal via email to official@millyblu.com within 10 days of receipt.
  • 8.2.2 Ensure, using a carrier of your choice and at your own expense, within 10 working days from the date of receipt of the goods, the shipment of the purchased product(s), appropriately protected(s) and packaged(s) in the original packaging, accompanied /i from all possible accessories. Pursuant to art. 52, paragraph II, Consumer Code, the substantial integrity of the product to be returned is an essential condition for exercising the right of withdrawal. The products, therefore, must not have been damaged or altered.
  • 8.2.3 Send the goods to be returned at your own expense to the following address: Millyblu in Via Aurelia 772 - 00165 Rome, Italy. In accordance with the art. 67, IV paragraph, Consumer Code, only after receipt of the product(s) and only after having positively verified compliance with the terms and methods for exercising the right of withdrawal as well as the integrity of the products, as specified in point 3 above, Millyblu will proceed, as quickly as possible, and, in any case, within 15 days from the date on which Millyblu became aware of the exercise of the right of withdrawal, to refund the sums paid by the user. The refund amount will be communicated via e-mail and credited to the payment method or solution used for the purchase. The value date of the refunded amount will be the same as the charge. Pursuant to art. 55 of the Consumer Code, the right of withdrawal is excluded in the event that the sale concerns tailor-made or personalized products.

9. Payment Methods

9.1 Payment for products purchased on the site is made by credit card, Shopify Payment, Amazon Pay, using the Pay Pal payment solution. However, the payment methods may vary depending on the periods. Millyblu accepts credit cards from the VISA, MasterCard and Eurocard circuits, whose payments will be processed through a secure server-to-server connection using the SSL (Secure Sockets Layer) protocol with 128 bit encryption.

9.2 At the time the order is placed, no charge will be made to the credit card used by the user for payment. The charge will be made only after the details of the credit card used by you for the payment have been verified and the company issuing the credit card used by the user has issued the debit authorization.

9.3 Millyblu will issue a receipt or receipt after the purchase. If you do not wish to have the electronic invoice and the receipt you must communicate this via email at the time of ordering. Once the receipt has been issued it will no longer be possible to issue the invoice. In the event of missed payments, Millyblu will charge you the costs relating to the management of the outstanding amount and will refuse the relevant purchase order by notifying you via e-mail.

10. Guarantees and non-conformity of products

10.1 The images and colors of the products published on the site may differ from the real ones due to the settings of the IT systems and/or computers used by you to view them.

10.2 Millyblu undertakes to correct all errors in the description of the products offered on the site, as quickly as possible, starting from their reporting. Reporting of such errors can be made by contacting us via e-mail.

10.3 Millyblu is not responsible in case of damage, of any nature, deriving from the use of the product in an improper manner and/or not in compliance with the instructions provided by the manufacturer as well as in case of damage deriving from unforeseeable circumstances or force majeure.

11. Suspension and/or modification and/or termination of sales on the site

11.1 Millyblu reserves the right to suspend, modify or terminate sales on the site.

11.2 Millyblu cannot in any way be held liable towards you or third parties for such suspension, modification or termination.

12. The language

12.1 The languages ​​available for the conclusion of the contract and for any communication are Italian and English.

13. Exclusion of liability in case of force majeure

13.1 In no case can Millyblu be held responsible for failure to fulfill any of the obligations deriving from these "General Conditions of Sale" in the event that the failure is caused by unforeseeable circumstances and/or force majeure, including , by way of example only, natural disasters, terrorist acts, network malfunctions and/or blackouts.

14. Exhaustiveness

14.1 These "General Conditions of Sale" represent the entirety of the agreements between Millyblu and the site's customers with reference to the purchase of products via the site itself.

15. Applicable law and competent court

15.1 The contracts concluded between the customers of the site and Millyblu are governed by Italian law. In particular, the provisions of art. 50 et seq. of the Consumer Code.

15.2 For any dispute relating to the application, execution, interpretation of these "General Conditions of Sale" the Court of Rome is competent.